Business Analysis and Leadership: Influencing Change

21st century organizations, across all sectors and of all types, have to cope with an international marketplace where change is frequent and customer expectations continue to rise. The work of business analysis professionals is crucial if organizations are to succeed and grow. If change programmes are to be successful, stakeholder engagement and situation analysis are vital, and to achieve this, senior business people need to display competence in a range of areas, not least of which include the ability to challenge, lead and influence.

Business Analysis and Leadership is for anyone involved in business analysis working in any organization worldwide, from financial services to charities, government to manufacturing. It takes the reader beyond standard textbooks full of techniques and tools, advising on how to lead and gain credibility throughout the organization. It will help you with the tricky role of working with people from the shop floor to board directors and give readers the confidence to challenge the easy way forward and point out what will really work in practice.

This inspirational book consists of contributions from leading thinkers and practitioners in business analysis from around the world. Their case studies, practical advice and downloadable appendices will help the reader to develop leadership skills and become an outstanding catalyst for change.

Penny Pullan is Director of Making Projects Work. Her clients include Rolls Royce, UK Government, Skandia, PWC, Novo Nordisk, AstraZeneca, Abbott Laboratories, Cummins, Capital One, National Grid, Open University, CAFOD, Save the Children and Christian Aid. In addition, she is Senior Instructor in Business Analysis for ESI, a leading training organization.
James Archer is a practicing Business Analyst. He was the UK Business Analyst of the Year in 2009, and he is currently leading work to re-design services and processes across three London boroughs.

Contributors
David Baskerville, Lead Business Analyst, Barclays Bank Plc
Dav Bisessar, Global Business Services, IBM
Kevin Brennan, CBAP, PMP, Chief Business Analyst and Executive VP, International Institute of Business Analysis
Michael Brown, Business Skills Trainer, Michael Brown Training
Sarah Coleman, International Management Consultant, Business Evolution
Joseph da Silva, Head of Service Design, British Gas
Nick De Voil, Management Consultant and Managing Director, De Voil Consulting
Simon Edwards, Business Analyst, Project and Program Manager
Tamsin Fulton, Service Design Consultant, PPL Consulting
Allan Kelly, Software Development, Business Strategy and Agile Practices Trainer and Consultant, Software Strategy
Andrew Kendall, Customer Central Manager, Sydney Trains
Emma Langman, Progression Partnership Ltd.
Jake Markham, Credit Suisse
Chris Matts, Risk management and Trading Systems Consultant
Roger Mawle, Head of Business Analysis, ITV
Kent J McDonald, Business Analysis Trainer, B2T Training
Ruth Murray-Webster, Organizational Change Consultant and Managing Partner of Lucidus Consulting Ltd.
John Niland, Conference Speaker and Coach, VCO Global
Vanessa Randle, Graphic Recorder, thinkingvisually Ltd.
Adrian Reed, Principal Consultant and Director, Blackmetric Business Solutions
James Robertson, Consultant, Atlantic Systems Guild
Suzanne Robertson, Principal and Founder, Atlantic Systems Guild
Melanie Rose, Business Analyst Team Lead, Totaljobs Group (TJG)
Kate Stuart-Cox, Founding Partner, Perspectiv
Corrine Thomas, Lead Business Analysis Capability Manager, Virgin Media
Andy Wilkins, Founding Partner, Perspectiv
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