Preface and Guided Tour
Acknowledgements
I INTRODUCTION
Ch1: Introduction to e-business and e-commerce
Ch2: E-commerce fundamentals
Ch3: E-business infrastructure
Ch4: E-environment
II STRATEGY AND APPLICATIONS
Ch5: E-business strategy
Ch6 : Supply chain management
Ch7: E-procurement
Ch8: E-marketing
Ch9: Customer relationship management
III IMPLEMENTATION
Ch10: Change management
Ch11: Analysis and design
Ch12: Implementation and maintenance
Glossary
Index